Papa Murphy's | Take 'N' Bake Pizza

Absolutely the worst customer service experience I’ve ever had. Manager and employee were put out that I arrived 15 minutes early (was stopping on my way home to pick up an online “ASAP” order). I walked in, employee walked to back of the store…did not acknowledge me, walked back out and asked “what I needed”. I stated I had an online order. No one else was in the store, employee stated they had no online order…looked at the machine then stated that it wasn’t required to be ready for another 15 minutes. He then walked out of the lobby. He and another employee remained in the back room for another 7 minutes. Other employee walked out huffed repeatedly and was clearly put out as he started to aggressively build my order. I indicated I’d be happy to fulfill my order at another nearby location. The employee proceeded to yell at me telling me he was “making my order” and “what more did I want”. I asked for manager. He indicated he was the manager. Refused to return my money…escalated. I will NEVER return to the Ken Caryl location.

We love this Papa Murphy's!! We order every week and it is consistenly fantastic. The staff is super friendly. A huge shout out to Emil who welcomes me every time with a wonderful greeting, a wave and a genuine smile. I actually look forward to the errand of picking up pizza! Thanks guys!

50% of the time they mess up the order. Then they argue with you about it. They eventually fix it but how hard can it be to get the order correct and give good customer service?

My experience in Papa Murphy’s is wonderful! Everybody there is so friendly and courteous. The place is immaculate and they give you great service. They always say hello to me by my name which is a nice touch. Having you been in customer service all my life I do appreciate that, and it’s glad to see it you don’t see that too often. Like I said before a great experience!

Pizza is good but got a garlic dipping sauce and its old expired 11-13-22 and the marinara sauce for breadsticks expired November 14, 2022. Not good they need to keep up on there items. I guess I hope the rest of their food isn’t as old as their sauces.